WordPress is an amazing platform for your website, but no software is perfect. If you ever discover a bug in WordPress, use these four steps to create a ticket and let the development team know.
1. Update your site
Before you do anything else, make sure to update WordPress to the latest version and update all themes and plugins. It’s possible the issue you’re experiencing has already been fixed. Once your site is up-to-date, if you continue to experience the issue, it’s then time to report it.
2. Create an account on WordPress.org
You’ll need an account to create tickets on WordPress.org, but the login page isn’t visible from the WordPress home page. Create an account here if you don’t already have one, or log into WordPress.org if you do. You can also use this account to rate and review themes and plugins. Note that the account is separate from WordPress.com, so if you made an account for Jetpack, WooCommerce, or WordPress.com, this account is different.
3. Search the site for an existing ticket
WordPress powers about 35% of the internet, so that means a lot of people use it. There’s a chance someone else has already discovered the same issue you have. Before you create a new ticket, it’s a good idea to perform a search and find out if the issue you discovered has already been reported. This will save the WordPress team time having to mark your submission as a duplicate. Since WordPress is open-source software and a lot of the people who help with the project are volunteers, make sure to do what you can to help the team make the most of their time.
4. Report your issue as thoroughly as possible
When you submit a ticket to WordPress, it’s important to provide as much information as you can to the team so they can best help you. Create a good summary, and then describe at length what another person can do to replicate the issue you’re experiencing. Make sure to select the component where the issue is found as well as choosing the focus(es) of the issue so it can be assigned to the proper person or team.
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